Frequently Asked Questions
Can I import my current member list?
Yes — use the Import & Migration Center with a CSV.
Can I print contribution statements?
Yes — see Contribution statements. Print or Save as PDF from your browser.
Does Mutual Covenant support online giving?
Yes. Online Giving is included with every Mutual Covenant plan. Churches connect their own Stripe account through Mutual Covenant's embedded setup. Members and donors can give through Mutual Covenant, while Stripe securely handles payment processing and payouts. Mutual Covenant does not add a transaction fee; Stripe processing fees apply. See the Online Giving overview.
Which plans include Online Giving?
All of them: Starter, Growth, Pro, and Complete. No Online Giving add-on is required. Standard Stripe processing fees apply.
Does Mutual Covenant charge a fee on donations?
Mutual Covenant does not add a per-transaction platform fee for Online Giving. Stripe charges payment-processing fees directly according to the church's connected Stripe account and the selected payment method — currently 2.9% + 30¢ per successful transaction for domestic cards and 0.8% per successful charge, capped at $5.00 for ACH. Rates can change; see Online Giving fees and Stripe pricing.
Can members access their own information?
Yes — through the Member Portal.
Can I schedule emails?
Yes — see Create and send a message. Delivery happens on the next processing cycle.
Does Mutual Covenant support child check-in?
Yes — including QR family lookup and secure pickup. See Child check-in setup.
Can I create reports?
Yes — see the Reports Center. PDF means browser Print/Save as PDF.
Can I export my data?
Yes — CSV export is available across the product, and there is a data export area.
Can I use Mutual Covenant on Mac and Windows?
Yes — it is a web application for modern browsers on Windows, macOS, tablets, and phones.
Does it work on tablets and phones?
Yes — the interface is responsive.
Can I cancel anytime?
Yes — Owners can cancel from Billing. See Plans & pricing.